Use of private information policy (GDPR)
We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
Who we are
The data protection officer in respect of this website is:
Jean Ross – Orkney Tour Guide
Phone: 01856 861443
Mobile: 07768 165607
Your Personal Data
Personal data is data that can be used to identify an individual. For example your name, email address, home address and IP address. We collect and process personal data in compliance with the General Data Protection Regulation and will never share it with third party marketers or anyone else unless we are forced to by law.
How your personal data is collected on this website
When you use our contact / booking form or email address to contact us, we require your name, email address and telephone in order to reply to your booking request. When you click the submit button on the contact form, your message and contact details are sent to us via email and are stored in our email system.
What information we hold
When you contact us by email or through our website contact form, we collect your name, email address, phone number, address and IP address.
If you do business with us, we keep records of the invoices we send you and the payments you make.
What we use your information for
We occasionally use your contact information to send you details of our services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We will use your information to send you invoices, statements, or reminders.
Who’s responsible for your information at our company
Jean Ross is responsible for the security of your information. You can contact her by email at email@example.com or by phone on 01856 861443 if you have any concerns about the information we store.
Who has access to information about you
When we store information in our own systems, only Jean has access in order to respond to and process your booking and all devices that keep your information are password protected and ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.
In accordance with UK and European law under the General Data Protection Regulation (GDPR), you have numerous rights in regards to the personal data we hold about you, including:
Right to confirmation – you have the right to know if we hold personal data that concerns you
Right to access – you have the right to view and to obtain a copy of any personal data we hold that concerns you
Right to rectification – you have the right to the correction of any inaccuracies within the personal data we hold that concerns you
Right to erasure – you have the right to have your personal data removed from our systems
Should you wish to exercise any of these rights, please contact us by email or by telephone.
How to complain
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Jean Ross by email at at firstname.lastname@example.org or by phone on 01856 861443. If you prefer to write a letter, please send to the following address:
Jean Ross – Orkney Tour Guide
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.