Privacy Policy

Use of private information policy (GDPR)

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Who we are

The data protection officer in respect of this website is:

Jean Ross – Orkney Tour Guide

Bonnie Brae
Tankerness
Orkney
KW17 2QS

Phone: 01856 861443
Mobile: 07768 165607
Email: info@greatorkneytours.co.uk

Your Personal Data

Personal data is data that can be used to identify an individual. For example your name, email address, home address and IP address. We collect and process personal data in compliance with the General Data Protection Regulation and will never share it with third party marketers or anyone else unless we are forced to by law.

How your personal data is collected on this website

When you use our contact / booking form or email address to contact us, we require your name, email address and telephone in order to reply to your booking request. When you click the submit button on the contact form, your message and contact details are sent to us via email and are stored in our email system.

What information we hold

When you contact us by email or through our website contact form, we collect your name, email address, phone number, address and IP address.

If you do business with us, we keep records of the invoices we send you and the payments you make.

What we use your information for

We occasionally use your contact information to send you details of our services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We will use your information to send you invoices, statements, or reminders.

Who’s responsible for your information at our company

Jean Ross is responsible for the security of your information. You can contact her by email at info@greatorkneytours.co.uk or by phone on 01856 861443 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only Jean has access in order to respond to and process your booking and all devices that keep your information are password protected and ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

Your rights

In accordance with UK and European law under the General Data Protection Regulation (GDPR), you have numerous rights in regards to the personal data we hold about you, including:

Right to confirmation – you have the right to know if we hold personal data that concerns you
Right to access – you have the right to view and to obtain a copy of any personal data we hold that concerns you
Right to rectification – you have the right to the correction of any inaccuracies within the personal data we hold that concerns you
Right to erasure – you have the right to have your personal data removed from our systems

Should you wish to exercise any of these rights, please contact us by email or by telephone.

You can find out more about your rights under the GDPR here.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Jean Ross by email at at info@greatorkneytours.co.uk or by phone on 01856 861443. If you prefer to write a letter, please send to the following address:

Jean Ross – Orkney Tour Guide
Bonnie Brae
Tankerness
Orkney
KW17 2QS