Terms & Conditions

Booking and payment

By booking a tour with Great Orkney Tours you are agreeing to my Terms and Conditions.

On booking a tour you are committed to paying the full cost of the tour, you can pay with any of the following methods:

Cancellation

If for any reason I am unable do the tour due to unforeseen circumstances I will have a fully qualified guide in my place to look after you and follow the itinerary written for your tour. Please be assured that this would be only in extreme circumstances.

If for any reason I have to completely cancel your tour I will refund your full payment. This will be the limit of my liability.

If for any reason you have to cancel your tour and it’s over 14 days before the tour you will be refunded 50% of the cost less any payment charges incurred.  If the cancellation is within 14 days of the tour there will be no refund.

If you are arriving by Cruise Ship or Ferry to Orkney and have a Private Tour booked with me in my vehicle you will get a 50% refund. If you have a coach tour booked with me where I have hired a coach and guide you will receive a 25% refund, I have to pay in full the coasts I have incurred to both the coach company and the guide.

You are advised to take out travel insurance to cover any cancellation fees.  If you require any documentation to make any claim please contact me and I will be only too happy to help. All refunds will be £ sterling and any fluctuation in exchange rates will not be my responsibility.